Iván Fridman

About me
Degree in Computer Science graduated from the Palermo University, I have worked in Systems and Information Technology areas since I was 18 years old. During this time, I have focused on forming a good knowledge base and making a great contacts network to enhance my skills looking for achieve my career goals, as well as for the organizations in which I have participated. I have acquired experience in several activities, ranging from programming and deployment to operational maintenance of different solutions, as well as in planning, management and projects leadership. I keep up to date about new technologies, doing focus on maintaining ties with those with whom I have worked or studied and that are leaders in these areas.
Experience
IT SupportTelefonica • Telecommunication
IT Support
Telefonica • Telecommunication
09/2015 - Currently

Responsible for the Service Management Process in LATAM countries (based in an ITIL approach) to ensure quality, availability and customer satisfaction supporting the business strategy Responsible for the governance of Operational and Support processes of global services and for the creation, updates and agreements of the operative model Responsible for the establishment of the relation with the customer and for any service communication Consultant for technical projects related being an enabler/linker/communicator between global and local teams of Operations, Engineering, Project Management, Commercial/Business, Product and Marketing)

Technologies

AndroidiOSIT Project ManagementApplication ArchitectureTechnical Project ManagementMobileMobile WebProduct Management
Functional AnalystFreelance • Software
Functional Analyst
Freelance • Software
05/2012 - Currently

Freelance Functional Analyst

Technologies

Application ArchitectureProcess DesignUML
System ProgrammingFreelance • Software
System Programming
Freelance • Software
05/2012 - Currently

Freelance Software Developer

Technologies

ReactSQLRuby on Rails (RoR)Node.jsASP.NET MVCASP.NET
Functional AnalystTelefonica • Telecommunication
Functional Analyst
Telefonica • Telecommunication
05/2012 - 08/2015

Responsible for: - the creation of an Innovation Lab and most of the projects related which aimed to create an ecosystem of apps o architecture and solution design of those projects o Internal customers relationship management and for the demand management (once those projects turned into real solutions) o the supplier’s selection and relationship with them - Technical analysis for special projects also being an enabler/linker/communicator between multidisciplinary teams

Technologies

AndroidiOSProject ManagementOAuthApplication ArchitectureProduct ManagementAPI Architecture
System ProgrammingFCP Consulting • Software
System Programming
FCP Consulting • Software
05/2004 - 05/2012

Responsible for: - The whole software lifecycle - The whole operation, support and customer care processes - The IT-Infrastructure - Certification and renewal of the ISO 9001 and ISO/IEC 90003 - Creation of an internal framework for automatization of the software construction - The software developer’s recruitment

Technologies

SQLERPQuality AuditingApplication ArchitectureMicrosoft OfficeTask AutomationSQL Server Management StudioSQL Developer.NETQuality Assurance (QA)
Education
03/2010 - 12/2011
Degree in Informatics
Palermo University
07/2006 - 12/2009
Software Analyst
Instituto de Tecnología ORT